Definitions

"the Company" - Refers Rong Ping Pte. Ltd.

"the Customer" - Refers to the customer that has bought the item from Rong Ping Pte. Ltd.

"the Product" - Refers to the item purchased from the Company

"On-Site" - Describes warranty whereby the Company is responsible for transportation of the defective product between the Customer's premises (within Singapore only) and the Company's service centre for repairs.

"In-store" - Describes warranty whereby the Customer is responsible for transportation of the defective product between the Customer's premises and the Company's service centre for repairs.

All purchases from Rong Ping Pte. Ltd. or its authorised resellers within Singapore are governed by the Terms and Conditions listed below. By paying for the purchase, the Customer agrees to these Terms and Conditions.

(A) GENERAL TERMS

1. The Company reserves the right to update these Term and Conditions at any point in time, without giving prior notice to the Customer.
   
   

(B) LIABILITY

1. Rong Ping Pte. Ltd. will not be held liable for any damage done to any property or injury to the Customer or other persons due to accident, misuse or malfunction of the Product.
   
   
2. In the event of malfunction due to manufacturing defects, the Company's only responsibility will be to restore the Product to working condition, provided that the Product's warranty period has not expired, and subject to the limitations of its warranty policy. The Company will under no circumstances be held liable for compensation for any kind of injury to any persons or damage to any property. 

 

(C) ORDER CANCELLATIONS AND REFUNDS

1. These terms only apply to products bought directly from Rong Ping Pte. Ltd., and not to purchases made through other authorised resellers. Customers who have bought through a reseller need to go back to the same reseller for any order cancellation request.
   
   
2. Orders can only be cancelled and refunded before the goods are delivered. Once the Product has been delivered and fully paid for, it is not Refundable or Exchangeable for other Products.
   
   

(D) WARRANTY - E-BIKE, E-SCOOTER AND MOBILITY SCOOTERS

1. Standard warranty provided for E-Bike, E-Scooter and Mobility Scooter is 6 months ON-SITE for the motor, electronics, metal frame, gearbox/transaxle, and batteries. Any other component is considered wear-and-tear and not covered under warranty.
   
   
2. Wear-and-tear components not covered under warranty include:

• Armrest,Seat upholstery and cushions (Mobility Scooter only)
• Tyres
• Paintwork
• Rust on metal parts
• Handgrips
• Baskets (Scooters only)
• Plastic covers
• Accessories
• Any other component not stated in point (1) above.

1. An increase in operating noise from the transaxle/gearbox DOES NOT constitute a failure. With wear and tear, an increase in operational noise is to be expected. Warranty does not apply in such situations.
   
   
2. If a Product has been repaired or replaced under warranty, only the remaining unused portion of the original Product's warranty shall apply.
   
   
3. Warranty will be VOIDED if;
   a. The Product has been modified without prior approval from The Company.
   b. Break down is due to accident, exposure to heavy rain, or improper use of the Equipment.
   c. Batteries have not been charged according to manufacturer instructions.
   
   
4. The Terms and Conditions stated here supersede any warranty term stated by the original manufacturer of the Product.
   
   

(G) WARRANTY - REPLACEMENT BATTERIES AND CHARGERS

1. Standard warranty provided for replacement batteries is 6 months, on IN-STORE basis. For chargers, warranty is 1 year, on IN-STORE basis.
   
   
2. In order for a battery warranty claim to be valid, its capacity must fall below 60% of its rated capacity within 6 months of purchase. The Company must be allowed to inspect and test the battery before the battery will be replaced.
   
   
3. Only the remaining unused portion of the original battery or charger's warranty shall apply to the new replacement battery or charger.
   
   
4. If the Product warranty has expired, and changing batteries and/or charger does not solve the problem, additional repair charges will apply if the Company is engaged to diagnose and/or rectify the problem.
   
   
5. The Terms and Conditions stated here supersede any warranty term stated by the original manufacturer of the Product.
   
   

(H)  POST-WARRANTY REPAIRS

1. This section applies to repairs which are performed by the Company after the Product's original warranty has expired.
   
   
2. After a defect is rectified, the Company will provide 1 month In-Store warranty against the SAME defect. Warranty will not be provided against different defects which surface within 1 month, and additional repair charges will apply if the Company is engaged to diagnose and/or rectify the problem.
   
   
3. If the same defect surfaces within 1 month,
   a) The Company will provide the labour necessary to rectify the problem.
   b) The Customer will be responsible for transporting the product to and from the Company's service centre.
   c) If there are additional parts that need to be changed, the Customer will have to pay for the part. However, the Company will quote the price of the part and obtain approval from the Customer before proceeding with the repair.
   
   
4. If the Product has been significantly modified by other parties, or was not purchased from the Company or its authorised resellers, the Company reserves the right to decline requests to provide repair services.